Automated Answering Services!!!!

Discussion in 'Et Cetera, Et Cetera' started by D_Relentless Original, Aug 14, 2009.

  1. D_Relentless Original

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    Is it just me that is pissed off with automated answering services??.

    Today i telephoned my bank to be met with -

    Press 1 if you have an account.
    Yes
    You now have 6 options !!
    6th Option taken.
    You now have 5 options
    3rd option taken.
    You now have 4 options
    1st option taken.
    Please give your name, 16 digit bank code.
    Given all information.
    Please give your password to access your information.
    Password given.
    We will now put you through to an advisor.
    All our advisors are currently busy dealing with other clients.
    Lousy music plays.
    15 minutes later
    " Hello this is Mandy, can i have your account number, name, address, password, sort code.
    Repeating all above!!!!!!!!!!!!!.

    I was wound off the clock and asked her why that stupid automated service had allready taken this information 20 minutes ago and she wanted it all again??


    She hung up !:mad: aaaaarrrrgggg:mad:

    Is it me or are most services like this these days? Where are the proper HUMANS????
     
  2. Industrialsize

    Staff Member Moderator Gold Member

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    If the menus are "voice activated" I try this. Just keep saying words like this and a lot of the time you can be connected to an actual person. "help" "representative""operator" One of them usually works.
     
  3. D_Relentless Original

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    Good, thanks i will try that, sometimes i don't press the buttons, but on some it keeps repeating the question over and over:mad:
     
  4. B_mitchymo

    B_mitchymo New Member

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    My old mobile operator had this rigmorole every time i wanted to top up my PAYG account, i swear it was to wear out the buttons so i would need to buy a new phone.
     
  5. MickeyLee

    Gold Member

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    most voice systems can be bypassed with "0" or the "*" key.

    i hate automated call centers :irked:
     
  6. nudeyorker

    Gold Member

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    * Thank you for calling the LPSG Moderator Center...if you have a report for minors on the board press 1
    nude avatars press 2
    Rude or problematic posts press 3
    If you want to report a private message press 4
    If you want to report spam press 5
    If you want to compliment any of the moderators press 0 and your call will be handled immediately.
    If you have a complaint or you just feel like bitching, hang up now and your call will be returned when hell freezes over.*
     
  7. D_Relentless Original

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    :phone: hello is that Moderators help line?,
    :11: Yes
    :phone: i want to make a complaint.
    :phone: Hello, are you there?
    :11: No !.

    Hehe:biggrin1:
     
  8. B_mitchymo

    B_mitchymo New Member

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    Why does everytime i press 5 then NY the message plays again!
     
  9. nudeyorker

    Gold Member

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    *If you are having trouble simply say help or jump on a plane to NY and everything will be fine*
     
  10. Domisoldo

    Gold Member

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    Another trick: When prompted for Spanish vs. English, choose Spanish: you often get through much faster. Then apologize and admit you only speak English but pressed the wrong key. Most are perfectly bi-lingual anyway and will still help you.
     
  11. D_Relentless Original

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    Hi Domisoldo, i never had that, but i did disguss my utility bill with an adviser in India with very broken english,by the time i had finished she thought i wanted my electricity cutting off :confused:
     
  12. B_mitchymo

    B_mitchymo New Member

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    Well i called the local airline and would'nt you just know it......:frown1:
     
  13. D_Relentless Original

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    LOL ^:biggrin1:
     
  14. Principessa

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    No, I have always hated them.

    Today i telephoned my bank to be met with -

    Press 1 if you have an account.
    Yes
    You now have 6 options !!
    6th Option taken.
    You now have 5 options
    3rd option taken.
    You now have 4 options
    1st option taken.
    Please give your name, 16 digit bank code.
    Given all information.
    Please give your password to access your information.
    Password given.
    We will now put you through to an advisor.
    All our advisors are currently busy dealing with other clients.
    Lousy music plays.
    15 minutes later
    " Hello this is Mandy, can i have your account number, name, address, password, sort code.
    Repeating all above!!!!!!!!!!!!!.

    I was wound off the clock and asked her why that stupid automated service had allready taken this information 20 minutes ago and she wanted it all again??


    She hung up !:mad: aaaaarrrrgggg:mad:

    Pretty much all the businesses do that these days. I don't know about the UK; but in the US all the proper humans have been laid off because they require days off and health benefits. :irked: :mad:
     
  15. Principessa

    Gold Member

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    Joke about the factory of the future.
    The factory of the future will be staffed by two.
    A man, and a dog.
    The man is there to feed the dog.
    The dog is there to make sure the man doesn't touch the machinery and screw it up. :tongue:
     
  16. B_stanmarsh14

    B_stanmarsh14 New Member

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    Help is at hand for folks in the UK, from a site called No0870.

    They have many direct landline numbers, which by-pass the 0845 / 0870 numbers, thus saving you a small fortune in call charges, and in many cases, even by-pass the talking robot you often get.

    Perfect EG is with my ISP, Virgin Media....

    I often call up the customer services centers, in either Dunvant, swansea, or Cleveland, near Middlesbough, and normaly get through within 5 mins, and the staff at the two places are always helpful (Unlike at their main HQ @ Wythanshawe, Manchester).

    SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers
     
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