Reminds me of FirstBus in my area, I waited over an hour and a half and didnt manage to get a damned bus.
I ended up haveing to take the wrong bus, which got me about half the way home, and I had to walk the last 3 to 4 miles, which took I dunno, about 1+1/2 hours after a long day at school.
I had a friend with me for the begining of my lovely trip and I borrowed hs phone and left a 5 minute rant of the answer machine of the local head of public relations for FirstBus.
Supriseingly they've phoned me back several times, appologised profusely and promised to amend the service.
They won't, but It'll give me another oppertunity to blow a fuse at important people! ^_^
I cant however, ever remember a time when a company absolutly refused a refund or exchange, but here in the UK, we have the Consumer Rights act, which means that companies are forced to provide either an exchange or a refund if the product was not up to satisfactory standards (i.e. working), so most places wont even argue, because its technically illegal for them to try and force you not to get a refund/exchange.
I am really annoyed with Sky and BT though, if there is a problem, you phone up some guy in India to ask you "hello, please please, is the product plugged in?" (note: i hate racism and I have generally found people from the Subcontinant to be very decent and helpful, and I am not prejudiced against any group, HOWEVER,I am irritated by outsourceing because, through no fault of their own, they can't allways understand what you are talking about), and they go through this whole script, while Im sitting on the other end of the phone repeatedly telling them I have done all this stuff before and it didnt help, its allways:
them-"restart the equipment please"
me-"I've done this and it doesn't work"
them-"restart the equipment please"
me-"Are you L-I-S-T-E-N-I-N-G? i have done this before, and it does not work."
them-"restart the equipment please"
me-"I just restarted the equipment*sigh*"
them-"You should now find your product works!"
me-"no it still doesnt, as Ive been sa-"
them-"thankyou, goodbye!" (phone goes down)
me-" :mellow: I am now, very very angry, :mellow: so angery I am past rage mode, Im on controlled calm yet evil incarnet mode, and I'll tell you what Im going to do, Im goig to hunt down Rupert Murdoch, mericlessly, with dogs. :mellow: "