Can’t upload videos or GIFs

D

deleted4500261

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When I go to “attach files” in a message thread it will “process” and finish. Then it starts to load but at 2 or 3% it just stops. It never finished or shows the thumbnail. Any ideas what’s going on? User error? Wouldn’t be the first time. Ha!
 

Squirrel1

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We will need to know a bunch of stuff to help diagnose this problem
  1. What browser are you using?
  2. What hardware?
  3. What types of files(if movies, what format)?
  4. What are the file sizes.
S
 

Schizoguybaliw

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Im having a similar issue here
Photo - Rimming

Some gifs just load as attachments - definitely the experience could have been better if everything loaded fully. I'm using safari in a macbook air m2

Sizes:
1st 48MB - just an attachment
2nd 54 MB - loaded properly
3rd 57 MB - just an attachment
4th 63MB - just an attachment
 

Squirrel1

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I'm calling on @LPSG Support to help you with this.
They usually reply very quickly but it can sometimes take up to 24 hours. Thank you for your patience!
 

Schizoguybaliw

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Thanks on this. I actually just uploaded via another post and had the original one deleted.

On another note, it seems that there’s an issue with uploading vids today. I’ve seen that several vids have been pending for hours now on several threads.