Chat issues

Squirrel1

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MY entire chat history and alerts have vanished (except one alert from earlier this week). Is this normal?

What do you mean by chat history? Our video chat module does not store history. As for alerts, did you change any preference settings on your profile?
 

littlestiffy

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What do you mean by chat history? Our video chat module does not store history. As for alerts, did you change any preference settings on your profile?

By "chat history" I mean conversations. They've all disappeared.

I haven't touched settings. Ever.
 

Squirrel1

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Moved to support Queue.

I'm calling on @LPSG Support to help you with this.
They usually reply very quickly but it can sometimes take up to 24 hours. Thank you for your patience!