Chat not showing new messages

Renee

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Chat room isn't working correctly. Seems to be a new issue. Not receiving notifications of new pvt msgs. You get the 'bell' that you have a new msg but it doesn't show up in the list on the left. Only way to know someone sent you a pvt msg is if they tell you in public chat.
 
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Squirrel1

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Chat room isn't working correctly. Seems to be a new issue. Not receiving notifications of new pvt msgs. You get the 'bell' that you have a new msg but it doesn't show up in the list on the left. Only way to know someone sent you a pvt msg is if they tell you in public chat.
This version of chat will be going very soon. We should be starting our beta-testing on our new custom-built version in a week or two. Will let @LPSG Simon know there is an issue with this version.
 
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JF

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Chat is not working correctly today. Multiple people are experiencing the issue where Chat loads, but you can't get in to the "LPSG General Chat" room. All other rooms are accessible, and 1-2-1 chats with others signed in to chat are also fine.
 

Squirrel1

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Chat is not working correctly today. Multiple people are experiencing the issue where Chat loads, but you can't get in to the "LPSG General Chat" room. All other rooms are accessible, and 1-2-1 chats with others signed in to chat are also fine.
Looking into it.
 

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Chat is not working correctly today. Multiple people are experiencing the issue where Chat loads, but you can't get in to the "LPSG General Chat" room. All other rooms are accessible, and 1-2-1 chats with others signed in to chat are also fine.
I have three issues: Like JF, I can't access the LPSG General Chat room. Secondly, for a month or so on my phone (Android, Chrome browser) I haven't been able to write on chat, because the zoom automatically goes to max. and the rest of the chat freezes, so it's not just about zooming out, I have to refresh the page every time. All the old problems are still there: in group video chats I can't see most people or their images freeze, others complain they can't see or hear me regardless of the computer I'm on, when I enter the chat, I often see all the chat windows from the past several weeks and have to close them all (20 or 30 at a time), sometimes I write a message, it doesn't appear, I write it again and then both appear after a minute.
 

Squirrel1

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The general chat room is currently down. We are aware of this issue and will resolve it as soon as possible.
 

JF

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How about putting up a site banner notification advising of the outage ? You could also create an alternative room to use & set it as the new default. If you can't set it as the new default, the banner can indicate how to enter the alternative room.
 
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UncutViking

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Very often my private messages in the chat don't show up, the lag is terrible, and sometimes older messages show up, or repeatedly. It makes it more or less impossible to have a private chat.
 

Squirrel1

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Very often my private messages in the chat don't show up, the lag is terrible, and sometimes older messages show up, or repeatedly. It makes it more or less impossible to have a private chat.
Which chat are you using?
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