Okay. Fourth call out today. The subcontract engineers still can't fit it. They've changed everything. They want to come back on Monday with different parts. That will be fifth call out. I got a case number from the engineer and left a telling email in some sort of complaints thing online. It had messages from the engineers and validation dept. Will HP see that? Or is there something else? The engineer said to email them so I have a record of it since people have complained on the phone before and been told 'I didn't speak to you, so there'... Is there an email address? Or is an online 'support case' the only way? Ta PS the engineers and one guy at their head office have said we should get a replacement. But other guys at the head office said to come on Monday.