Deleting a file help.

Discussion in 'Et Cetera, Et Cetera' started by camper joe, Mar 27, 2010.

  1. camper joe

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    Just recently I took my old laptop in to finally get it repair, ''a new keyboard was installed''.
    After returning home with it, I went to update my Kaspersky, in doing so it says that a
    version of Ad-Ware is installed and will have to be deleted before it can completely be installed.
    Simple enough you think. Ha!
    OK, here the problem. I went to the control panel > add or remove programs > Ad - Ware.
    Click remove and this pops up. see1pic.
    I have try the alternate paths given nothing has worked.
    I have also tried to reload the Ad-Ware hoping it would locate the original version all ready installed and attacked to it, so it could then be deleted. In doing so I receive this. see 2pic. After clicking yes to remove I receive this see 3pic.

    OK, I have worked on this problem all day today. I give up. :aargh4:

    If any of you have any ideas on what to do I would appreciate your help.

    Oh, and I have used search to locate the file, it says its unable to locate it. WTF?
     

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    #1 camper joe, Mar 27, 2010
    Last edited: Mar 27, 2010
  2. Mickactual

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    Neither an computer geek nor an expert of any kind here, but...
    A) Have You made sure Ad-Aware is shut down before trying to uninstall? Sometimes uninstalls don't work when a software is actually running.
    B) Have You tried uninstalling from the Lavasoft folder in Your start menu (rather from Windows' Add/Remove Programs)? Ad-Aware has it's own unstall. Perhaps that'll net better results (?)
     
  3. Xcuze

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    Try using Revo uninstaller(free). Or try a manual uninstall;

    1. Click on "my computer" and navigate to your Lavasoft Ad-Aware folder (C:\program files\lavasoft\ad-aware \

    2. Run the file unregaaw.exe

    3. Delete the entire ad-aware folder

    4. Delete your Lavasoft Ad-Aware link in your start menu (if present)

    5. Delete the Ad-Aware icon(s) from your desktop(if present)

    6. Navigate to C:\Documents and Settings\[User Name]\Application Data\Lavasoft and delete the entire Lavasoft folder.

    7. Empty your trash bin

    8. Reboot.
     
  4. Mr. Snakey

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    Even if it is not listed in add remove programs the file itself is still on your computer. Rather than use add remove go to your software programs on your computer and find it and remove it.
     
    #4 Mr. Snakey, Mar 27, 2010
    Last edited: Mar 27, 2010
  5. camper joe

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    If you have any more ideas please reply, I'm open to trying anything even voodoo. :rolleyes:
     
  6. JF

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  7. camper joe

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    I'm getting ready to throw it out the window. :eek:
     
  8. JF

    JF
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    What do you mean 'rejected' ? It wouldn't run the program, running it came up with the same error or you were prevented from using 'run as Administrator' (or some other situation) ?

    Each of the tools in the second link do different things. If you haven't already tried them, I'd still try steps 1 & 2 as they will remove the program, whereas CCleaner only removes references to it in the registry etc.
     
  9. camper joe

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    A big thanks to each and everyone who responded to my query.
     
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