Depending on your job title you get treated like crap?

SpeedoGuy

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What gives? I see waiters/waitresses and people at min wage get treated like shit? What is people's issue with them? It's like society spits and shits on people that work everyday jobs. What the hell?

Its difficult to remember at the time its happening but abuse of service workers is usually much more about the speaker wanting to vent whatever pain and anger they have pent-up than the performance of the employee being lambasted.
 

Blocko

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Unfortunately there is something to be said for culture in this debate.

Often the treatment of staff in the hospitality industries varies from place to place, with a definite culture of indifference in some places. State to state, city to city, country to country it varies.

It's odd however that in places where the minimum wage is higher (or shock horror, staff are paid above minimum wage), people are often actually nicer to the staff. Well, it's not really odd, there is a direct correlation between cultures that treat people with the dignity enough to pay them a living wage for their work and cultures that treat people with dignity in general.
 

B_Swimming Lad

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I think my job is pretty well respected. I guess it's because i could potentially save someones life? But no-ones ever made a shitty comment but lifeguarding is propper dull. lol
 

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"This is purely off the cuff, but I'd venture to guess that a sizable percentage of those who are rude/mean to service industry personnel haven't ever been employed in a service job."

I have a feeling that you know exactly how close to right you are.

"One of the problems is that management does not care if the employee is treated like crap. All they care about is returning customers and $$$."
BINGO!!

A lot of times, it's the upper management that is the problem with poor customer service.

The company I work for now is geared toward how the peons can make more money for the executives under the guise of "better customer service" and "running the business in the interest of stock holders". Is this the way it's taught in business school? That if you have a business degree and manage to get into an executive level, that everyone below you is only there to make money just for the high-level management while using, abusing, and throwing away your employees?
That would seem akin to flattening your tires and expecting to win a cross-country race. It seems like many companies do this.

Where I work, all the employees used to get a $50 Christmas bonus. That ended a few years ago, yet all the executives STILL get a huge one. At the end of our fiscal year, they stop hiring, cut hours, no overtime, just so the company's profit margin will look better so the executives can get a bigger bonus. Read: they're trying to cut my hours, and no possibility of overtime, to fatten their paychecks. And since we're short handed, that translates into working us harder which does not help customer service any. And the running the business in the interest of the stock holders? I own lots of stock in this company and it hasn't done a damn thing for me except cost me money.

I met THE main CEO of our company and he made the mistake of asking me how to help the company save money. Of course my manager and supervisor knows me all too well and were just CRINGING because I'm the type of person that will give you a warning before answering a question you really don't want to know the answer to. And I don't kiss ass to anybody. Not even my bosses and they know this.

So I asked him if he was absolutely sure if he wanted an honest answer because I had a few highly effective, easily implemented solutions to help the company immensely.

He said "sure". I said "OK" innocently.

So I tell him that everyone can survive on $30K-$40K/year and that it should apply to everyone in the company from the very top down. No bonuses for anyone. This will save the company MILLIONS in the 1st quarter alone, not to mention the entire year. Also, you run us shorthanded, and run us into the ground with everything you heap on us to do. AND by your own admission, our job is *MUCH* harder than yours. Let's see you do our job. Several of us here have several degrees between us, none of them business, yet we know we can do your job easily. I can see getting your money's worth out of your employees, but there comes a point where pinching that penny is going to make it scream. Also, running us shorthanded like you do, does nothing to help the customer service that you keep advertising to the people and drilling into us. HOW are we to give the customers good service when there is only 2 of us and we have to literally wait on 50 people, all who are wanting our attention at the same time. It stands to reason that if we have enough people to take care of the customers, they will be less likely to go to the competition to get waited on. They will leave happy customers, if nothing else, just in the fact that they were attended to in a timely, non-rushed manner, meaning they will come back when they need something else.

I stopped there because I was getting a "deer in headlights" look. He replied "You're not a company man, are you?" I just told him that "Yes, I am." If he would think about it for 2 seconds, it will make the company more money almost instantly."

He decided to leave quickly after that. Still nothing has changed as we knew it wouldn't. They're still asking the same questions while expecting different answers. Isn't that the definition of insanity?

I think my biggest question is HOW do these morons get these high-level positions? Do they lie like hell on their resumes, or what?
 

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"This is purely off the cuff, but I'd venture to guess that a sizable percentage of those who are rude/mean to service industry personnel haven't ever been employed in a service job."

I have a feeling that you know exactly how close to right you are.

"One of the problems is that management does not care if the employee is treated like crap. All they care about is returning customers and $$$."
BINGO!!

A lot of times, it's the upper management that is the problem with poor customer service.

The company I work for now is geared toward how the peons can make more money for the executives under the guise of "better customer service" and "running the business in the interest of stock holders". Is this the way it's taught in business school? That if you have a business degree and manage to get into an executive level, that everyone below you is only there to make money just for the high-level management while using, abusing, and throwing away your employees?
That would seem akin to flattening your tires and expecting to win a cross-country race. It seems like many companies do this.

Where I work, all the employees used to get a $50 Christmas bonus. That ended a few years ago, yet all the executives STILL get a huge one. At the end of our fiscal year, they stop hiring, cut hours, no overtime, just so the company's profit margin will look better so the executives can get a bigger bonus. Read: they're trying to cut my hours, and no possibility of overtime, to fatten their paychecks. And since we're short handed, that translates into working us harder which does not help customer service any. And the running the business in the interest of the stock holders? I own lots of stock in this company and it hasn't done a damn thing for me except cost me money.

I met THE main CEO of our company and he made the mistake of asking me how to help the company save money. Of course my manager and supervisor knows me all too well and were just CRINGING because I'm the type of person that will give you a warning before answering a question you really don't want to know the answer to. And I don't kiss ass to anybody. Not even my bosses and they know this.

So I asked him if he was absolutely sure if he wanted an honest answer because I had a few highly effective, easily implemented solutions to help the company immensely.

He said "sure". I said "OK" innocently.

So I tell him that everyone can survive on $30K-$40K/year and that it should apply to everyone in the company from the very top down. No bonuses for anyone. This will save the company MILLIONS in the 1st quarter alone, not to mention the entire year. Also, you run us shorthanded, and run us into the ground with everything you heap on us to do. AND by your own admission, our job is *MUCH* harder than yours. Let's see you do our job. Several of us here have several degrees between us, none of them business, yet we know we can do your job easily. I can see getting your money's worth out of your employees, but there comes a point where pinching that penny is going to make it scream. Also, running us shorthanded like you do, does nothing to help the customer service that you keep advertising to the people and drilling into us. HOW are we to give the customers good service when there is only 2 of us and we have to literally wait on 50 people, all who are wanting our attention at the same time. It stands to reason that if we have enough people to take care of the customers, they will be less likely to go to the competition to get waited on. They will leave happy customers, if nothing else, just in the fact that they were attended to in a timely, non-rushed manner, meaning they will come back when they need something else.

I stopped there because I was getting a "deer in headlights" look. He replied "You're not a company man, are you?" I just told him that "Yes, I am." If he would think about it for 2 seconds, it will make the company more money almost instantly."

He decided to leave quickly after that. Still nothing has changed as we knew it wouldn't. They're still asking the same questions while expecting different answers. Isn't that the definition of insanity?

I think my biggest question is HOW do these morons get these high-level positions? Do they lie like hell on their resumes, or what?
Maybe they get hired by the like
 

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I agree that low paid workers don't deserve to be disrespected. But knowing that there are people that will treat them like garbage should be a motivation to get out of that situation. It's all a game, the game of life! You can either play the game (even with the unfair rules) or you can complain about it. Having worked some low paying jobs in my life, I decided to get an education and get a better job. I prefer to be a higher paid person that still respects low paid workers.

So, if everybody followed your guidelines there'd be lots of chiefs & no indians? How would that work then?

As a receptionist, I quite often encounter people who expect me to be a bit of a vacant bimbo or just generally a bit thick. I just pity them & get back to doing the Daily Telegraph crossword...:wink:
 

SpeedoGuy

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I think my biggest question is HOW do these morons get these high-level positions? Do they lie like hell on their resumes, or what?

When I was a newb in the work world I once believed that managers got promoted to their positions because they displayed extraordinary skills, dedication to the job, leadership traits, and a strong work ethic. I thought they were people to be looked up to for inspiration and motivation. Yah, I was really naive.

And I soon learned the truth.

My experience in the organization I worked for was, with only a few exceptions, managers got to be managers because of political reasons rather than technical, managerial or leadership abilities. Basically, the managers were above average in only a few key skills: kissing ass, risk avoidance, and opportunism.

To be fair, I've seen exceptions to my generalization but disappointingly few.
 

Aitch

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Um, I don't mean to burst your bubble. The people doing the everyday jobs are doing them because they can't do anything else. Do they deserve respect? Absolutely. But they don't keep things rolling. I can't tell you how many times i've heard people bitch about their jobs and claim that their boss's will be sorry when they quit.

Here's a very important lesson in life. The sooner you learn it the better. I don't care who you are. You can be replaced. This also brings up why CEO's get paid so much. There are only so many people who can run these companies. They aren't doing it for the money. It's just an added perk. Those of you without a business background can't comprehend the amount of time stress and responsability it takes to run a major corporation let alone a small business. These people thrive on it. There are no days off, no vacation etc. While you think they are being overpaid, the reality is that without them you have no job.

Sorry, thats just not true. People do the jobs they do for all sorts of reasons, irrespective of whether they're capable of doing something that is generally perceived as being 'better'...
 

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I used to work in night club collecting glasses and when I was old enough behind the bar serving drinks, and let me tell you the amount of offers for sex I had was incredible. Now that I am affluent but admittedly older, I don't get the offers like I used too. Doing bar work ain't on the high list of jobs but it definitely puts you in the right conditions for sex! Never mind how much money people have got or want, get them pissed and show them an attractive person.... well status don't come into the equation at that point!!!! I've seen quite posh people lose their inhibitions when they were drunk... at that point the joke is on them.
I think that we are all quite self conscious and will act in a way which we think will make us look better in our own eyes or/and the eyes of our peers. So factors on how we act is very much to do with our upbringing/peer groups/society.
 

roosevelt

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What gives? I see waiters/waitresses and people at min wage get treated like shit? What is people's issue with them? It's like society spits and shits on people that work everyday jobs. What the hell?

I used to have an employee who's contract gave him the job tittle "shop bitch":biggrin1:

I treated him pretty well though.
 

NCbear

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I worked as a doorman during undergrad, and people just assumed I had to be an idiot. I started reading really pretentious books while there to impress them.

Or maybe N-Dimensional Theoretical Physics, perhaps? :tongue:

This reminds me of the movie "The American President," with Michael Douglas and Annette Bening. When Bening's character first comes to the White House, she goes on and on, talking to the security guard, about how it reminds her of "Mr. Smith Goes to Washington" and remarks on the "Capra-esque quality" of her current experience. The snooty woman who's escorting her tells her the security guard "doesn't know what you're talking about."

The security guard says, "Sure I do! Frank Capra, Mr. Smith Goes to Washington, It's a Wonderful Life? [Annette Bening's character's name], welcome to the White House! Knock 'em dead!"

There are ways to turn the tables without having to be nasty in return.

NCbear (who really enjoys watching "The American President," particularly these days)
 

D_Kay_Sarah_Sarah

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I wouldn't say i get treated like crap but i am aware of how it is perceived. I have a factory job and have come to hate when people ask what i do for a living as i hate seeing the expression on their face or hearing the tone in their voice when they reply and say something like "oh, nothing wrong with that"

Also i hate a lot of friends who have gone onto higher education (uni, collage) and a few of them i have chose not to speak to any more as it had become obviously clear they they thought that made them superior over me. it was such a shame when i had to come to the conclusion that people i considered friends, and even people i grew up with though less of me because they had achieved more.
 

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Crissy, I would like to extend my apologies to you for the troglodites. Yes it is a major problem. It seems to be human nature (A bad part of it) to try to make ones self feel bigger by taking advantage of those who are in a situation where they are not as likely to strike back. I definitely have much respect for those in the service industry. I feel quite blessed not to have had to do that since grad school. But I worked in a clothing store and it made me wonder if these women threw their clothing on the floors at home in the same way they they littered the dressing room floors. It is a problem that can only be rectified one person at a time.
 

Notthe7

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This is a GREAT thread. Infact, thank you so much for the topic Crissy. I completely agree with you; People who aren't professionals yet get treated like the scum of the earth. As a college student I work a plethora of mediocre jobs that don't pay more than $10/hr. I recently quit working the front desk at the Hyatt which has been BY FAR the worst job I've ever had, but I reaped the most benefits of the name on my resume.


The people staying at my hotel were mostly 'upper' middle class... but I'll say they shouldn't have been staying at the resort. You could tell they couldn't afford $450 a night.. and IM NOT judging .. because hell if I could either.. but they NICKLE and DIME and BITCH to get things for free every second they are there. I've NEVER seen more people receive amenities and free shit than at that job.

I can't tell you how many times agents had keys, credit cards, bills etc thrown at them... even the managers were pissed on by the guests.

Little anecdote: I was mainly a PM agent which I thoroughly enjoyed for a few reasons: 1. The PM manager and I became close friends. 2. All the hot business men came in at night. 3. Check-in's are more entertaining/hard than check-out 4. Not as much cash handling and 5. I got to bullshit a lot with my friends in valet/bellman.

Every now and then, mostly when I was a NOOB in the hospitality industry, I got thrown on AM shifts.. you know, the killer 7 AM shifts. On this specific morning I hadn't had any coffee nor was I in the mood for our typical RUDE, less-than-average-intelligence guests.

Thus begins the madness.

I'm waiting behind the desk when an older business man approaches the desk. He's well dressed, is only carrying one bag so I assume, like a dumb ass, an easy check-out.

"Good Morning, How Can I Assist you?" -cheesy smile-

"Oh, I just need to check out."

"Great, Can I have your last name?"

" ___________ "

" Alright, Mr _______, let me bring up a copy of your bill and we'll get you on your way. First name ____ right?"

"...... -LONG PAUSE... - Yes, Yes."

"Great, looks like you only a few extra charges besides room and tax. -hands them copy of the bill- If everything looks okay you can print your boarding pass from the computer right behind you and I can have a bellman assist you with your luggage."

"Okay well I'm going to need all of these movie charges put onto my personal credit card not he business, is that fine?"

[ here I'm thinking... you dirty,nasty old man.. only the nasty pornos are $15+ and he had like 4 of them ]

"Absolutely, let me take care of that for you.

-tip tap tap on the computer -

Okay here's a new copy of your bill and you're all set to go."

"Wait... what is this?"

"Oh, that's the prepayment you made. It's first night's room and tax. There's a negative infront of the amount showing that you've already paid it. So when we post room and tax below it, they cancel out."

"What... IM GETTING DOUBLE CHARGED"

-he seemed really calm and old until then... then he got CRUNK-

"No sir. This negative amount shows the prepayment amount of first night's room and tax... so it cancles out the charges we post underneath. We just post it there in a broken down format so you can see the county, state and city taxes."

"YEAH NO IM GETTING DOUBLE CHARGED.... HOW CAN YOU NOT SEE THAT. JESUS CHRIST. YOU NEED TO FIX THIS."

"Sir... I can assure you..."

"UH, WHAT I CAN ASSURE YOU IS THAT YOU'RE GOING TO FIX THIS."

"There's nothing to fix the bill is correct."

"YEAH EXCEPT IM DOUBLE CHARGED ARE YOU BLIND?"

"No. Once again that NEGATIVE infront of the FIRST amount is the equivalent to the POSITIVE amount ... they cancel out. You are not being billed twice."

"LOOK YOU DON'T UNDERSTAND, I NEED A MANAGER. JESUS."

-he's throwing his hands around in the air frantically and his hair is getting really messed up... all the bellmen are laughing and making the a-okay sign at me. -

"Mr ______, Please if you just ..."

"IF YOU JUST..."


"THEY CANCEL OUT!!!!!!!!!!!"

"NO THEY DONT!!!!!!!!! DOUBLE CHARGE DOUBLE CHARGE!"
- he screams as he points at it -

"IT'S NOT A DOUBLE CHARGE THERE'S A NEGATIVE AND A POSITIVE. SIR, IM NOT SURE HOW ELSE TO EXPLAIN THIS."

"YEAH BECAUSE YOU'RE WRONG."

I laugh.

"OH REAL FUNNY. DUMB ASS"

-grabs bill , suitcase, and storms off -

Just one of the many... one of the very many instances in my crap jobs of customer service experiences.

I'm so NICE when i go out now. I can ASSURE you that.
Even if service is bad i keep my cool, god knows what dickwad they had before me. I'll never forget the middle-man. I know everyone says that but i mean it.

By the way, I'm waitressing now.

Haha, not much better Eh?
 

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This is a GREAT thread. Infact, thank you so much for the topic Crissy. I completely agree with you; People who aren't professionals yet get treated like the scum of the earth. As a college student I work a plethora of mediocre jobs that don't pay more than $10/hr. I recently quit working the front desk at the Hyatt which has been BY FAR the worst job I've ever had, but I reaped the most benefits of the name on my resume.


The people staying at my hotel were mostly 'upper' middle class... but I'll say they shouldn't have been staying at the resort. You could tell they couldn't afford $450 a night.. and IM NOT judging .. because hell if I could either.. but they NICKLE and DIME and BITCH to get things for free every second they are there. I've NEVER seen more people receive amenities and free shit than at that job.

I can't tell you how many times agents had keys, credit cards, bills etc thrown at them... even the managers were pissed on by the guests.

Little anecdote: I was mainly a PM agent which I thoroughly enjoyed for a few reasons: 1. The PM manager and I became close friends. 2. All the hot business men came in at night. 3. Check-in's are more entertaining/hard than check-out 4. Not as much cash handling and 5. I got to bullshit a lot with my friends in valet/bellman.

Every now and then, mostly when I was a NOOB in the hospitality industry, I got thrown on AM shifts.. you know, the killer 7 AM shifts. On this specific morning I hadn't had any coffee nor was I in the mood for our typical RUDE, less-than-average-intelligence guests.

Thus begins the madness.

I'm waiting behind the desk when an older business man approaches the desk. He's well dressed, is only carrying one bag so I assume, like a dumb ass, an easy check-out.

"Good Morning, How Can I Assist you?" -cheesy smile-

"Oh, I just need to check out."

"Great, Can I have your last name?"

" ___________ "

" Alright, Mr _______, let me bring up a copy of your bill and we'll get you on your way. First name ____ right?"

"...... -LONG PAUSE... - Yes, Yes."

"Great, looks like you only a few extra charges besides room and tax. -hands them copy of the bill- If everything looks okay you can print your boarding pass from the computer right behind you and I can have a bellman assist you with your luggage."

"Okay well I'm going to need all of these movie charges put onto my personal credit card not he business, is that fine?"

[ here I'm thinking... you dirty,nasty old man.. only the nasty pornos are $15+ and he had like 4 of them ]

"Absolutely, let me take care of that for you.

-tip tap tap on the computer -

Okay here's a new copy of your bill and you're all set to go."

"Wait... what is this?"

"Oh, that's the prepayment you made. It's first night's room and tax. There's a negative infront of the amount showing that you've already paid it. So when we post room and tax below it, they cancel out."

"What... IM GETTING DOUBLE CHARGED"

-he seemed really calm and old until then... then he got CRUNK-

"No sir. This negative amount shows the prepayment amount of first night's room and tax... so it cancles out the charges we post underneath. We just post it there in a broken down format so you can see the county, state and city taxes."

"YEAH NO IM GETTING DOUBLE CHARGED.... HOW CAN YOU NOT SEE THAT. JESUS CHRIST. YOU NEED TO FIX THIS."

"Sir... I can assure you..."

"UH, WHAT I CAN ASSURE YOU IS THAT YOU'RE GOING TO FIX THIS."

"There's nothing to fix the bill is correct."

"YEAH EXCEPT IM DOUBLE CHARGED ARE YOU BLIND?"

"No. Once again that NEGATIVE infront of the FIRST amount is the equivalent to the POSITIVE amount ... they cancel out. You are not being billed twice."

"LOOK YOU DON'T UNDERSTAND, I NEED A MANAGER. JESUS."

-he's throwing his hands around in the air frantically and his hair is getting really messed up... all the bellmen are laughing and making the a-okay sign at me. -

"Mr ______, Please if you just ..."

"IF YOU JUST..."


"THEY CANCEL OUT!!!!!!!!!!!"

"NO THEY DONT!!!!!!!!! DOUBLE CHARGE DOUBLE CHARGE!"
- he screams as he points at it -

"IT'S NOT A DOUBLE CHARGE THERE'S A NEGATIVE AND A POSITIVE. SIR, IM NOT SURE HOW ELSE TO EXPLAIN THIS."

"YEAH BECAUSE YOU'RE WRONG."

I laugh.

"OH REAL FUNNY. DUMB ASS"

-grabs bill , suitcase, and storms off -

Just one of the many... one of the very many instances in my crap jobs of customer service experiences.

I'm so NICE when i go out now. I can ASSURE you that.
Even if service is bad i keep my cool, god knows what dickwad they had before me. I'll never forget the middle-man. I know everyone says that but i mean it.

By the way, I'm waitressing now.

Haha, not much better Eh?

Where were the hotties like you when I did business travel? Or was I staying at the wrong hotels. I usually did Westin, Double Tree, or specialty hotels.

When I make my next million, can I hire you as my personal gate keeper? You get to be mean to the "educated idiots" who would come see your boss and get paid and bonus compensation for it.:wink:
 

36DD

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I've never understood why some people have to be so unkind...no one is any better than anyone else and rudeness is not necessary. A person's job does not define who they are.
 
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My biggest reason for posting this is because I have taken on a 2nd job for some extra fun money and it's called Jamba Juice. So far I have only seen one rude customer other than that this is a great place to work! Beats working at Popeye's Chicken oh man that was my first job it sucked ass
 

Notthe7

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Where were the hotties like you when I did business travel? Or was I staying at the wrong hotels. I usually did Westin, Double Tree, or specialty hotels.

When I make my next million, can I hire you as my personal gate keeper? You get to be mean to the "educated idiots" who would come see your boss and get paid and bonus compensation for it.:wink:

LMFAO. You shoul have stayed at Hyatts.. and yes i will be happy to do that ofr my dear!