We're finally upgrading our very old Toshiba laptop, and have too many choices! We're looking for one with a Webcam, WI-FI capability, minimum 2 GB memory, minimum 250 GB hard drive, decent processor (what should we look for?), decent graphics, decent sound. Of course, it should have Ethernet, modem and DVD burner. Are there any minimums to look for on any of these points? We're going to use it mainly for home use (word processing, presentations, pictures, Internet, science program CDs, etc., NO gaming). I love Macs, but will be getting a PC ($1800 or less). Any brands I should stay away from? Customer service especially intolerable with any company? Too many problems with any model in particular? Weight and size are not really issues, as I'm only going to occasionally take it anywhere outside of the house. Aesthetics are not important here either. I'm looking for quality (something as problem-free as possible), and something that'll last me for a while. (So, should I get Bluetooth option?) I've heard of some laptops constantly crashing, and want to avoid anything that has that kind of history. Please share what your favorite laptops have been (what you liked about them), and what have been nightmares (and why). Thanks!!!