Hi! Its Jennifer from Freshpair Customer Care.
I am following up regarding your underwear club subscription. I wanted to let you know that due to the overwhelming positive response from customers we unfortunately ran out of the items selected for club members. We even called the manufacturers to double-check if there were any left in the chosen styles, but no such luck. As a result, this most recent underwear subscription has been canceled. Your credit card has not been charged for this order.
The good news is that our buying team is currently shopping for the next subscription to be sent August 15th and you will be one of the first to receive this shipment. We sincerely apologize for any inconvenience caused and we thank you for your patience for your underwear club order to arrive.
Please do not hesitate to contact us with any questions or concerns and we thank you for shopping at Freshpair.
With kind regards,
Jennifer