I have gone though 3 of them.. They suck! my ipod was the most reliable, however I switched from apple because of price and poor customer service. I now have a creative zen microphoto, and let me tell you, If I could flush it down the toilet, I would. this device truely is a piece of shit. I hope that whoever desigened it has to share a room in hell with Larry King. The device worked for 2 months, than just quit. I cannot call tech support, they want to chage me 10 dollars for a phone call? what am I? a yankee? fuck creative labs... fuck them up thier stupid asses.