Agree with Buscemi.
I'll sign a petition if need be.
:kabong:
I've worked in the service industry and I didn't find that people were slow to compliment good service - in my table service days I built up quite a following of regular customers who would buy me Christmas presents and make stuff for me at their pottery classes and all sorts. They all tipped well too but those personal touches are what I remember. Maybe that's working in the same place for 4 years and is a bit different. I also did phone support for US customers for a while and found them, despite reputation, mostly courteous and happy to voice their appreciation too.
So when I get good customer service, in any situation, I do like to follow through with a tip (if it is that kind of situation) or some form of written commendation if not. On the phone with customer service, if they have been good, I always make a point of saying that they have been helpful and made my experience a more pleasant one, yadayada, because those calls are monitored and recorded and there's a chance the praise will get heard. I don't ask to speak to the supervisor for compliments (only complaints) because in most call centers even taking 5 mins to compliment the agent fucks with their call time stats and is actually a double-edged sword for them.