I recently got a new cell phone and had to have the service and phone number switched. The first guy I spoke to had a Spanish accent. He made an error and 2 days later I could make calls but not receive them. The first Indian lady was no help. I had to call back and the second Indian lady was very helpful and knowledgeable. I also had recent luck with Indian customer service with my credit card account. The guy was very helpful and said he would make a notation on my account that the payment may be late due to me being on vacation. Have you had any good experiences or horror stories with Indian Customer service?