- OAD,
I have to say, your responses make you look worse, and I was a fan of yours. He paid $150 for a custom that you clearly didn't deliver, which come on...if you ACTUALLY made a custom video for him, it would have been so easy to fix this situation. If sent the wrong file by accident, you could have quickly sent the correct video that you already made and it would have been resolved. The fact that there was back and forth and you sending unrelated videos absolutely comes off as a scam.Here’s even more screenshots to prove that I was not lying about apologizing and encouraging you to get a refund. I did in fact explain you have to get a refund through the site, I did in fact tell you I was OK with you pursuing a refund, I did in fact apologize, and I did in fact ask how else I can solve the situation.
Second, he has every right to talk about his experience in a forum. $150 is a lot of money, and he didn't get what he paid for. Unfortunately, customers are going to talk about their bad experiences, it's part of working in an industry like this. If you truly have the reputation that you say you do, then one bad review isn't going to harm you. Responding and making excuses has much more of an impact imo.
Lastly, your screenshots conveniently skip so much of the conversation, as there are gaps of several hours where you can see other discourse had occurred, which suggests you're only highlighting the times when you sound good. We're not stupid. I'd recommend that you take ownership of the mistake, accept the honest feedback, and move on before you look even worse.