"Just call them and schedule an appointment." Yeah. Right. Called them yesterday and could not get a human. "We can't take your call right now. Please continue to hold or press 4 to leave a voice mail," and then you're kicked to voice mail whether you want to or not. I don't need a voice mail, I need a human to schedule an appointment because the ancient copies of Highlights and Women's Day can't do the job any more than the wilted aspidistra you have in the corner... or the alleged staff which is supposed to do these things. So you leave a message no one returns. Called them today. Get a new message, "You have reached the office during secretary's lunch hour. Please call back after 1pm." So I call back at 1:06pm. Same message. Call back at 1:15pm. Same message. Call back at 1:40pm and we're back to the same message as yesterday. The office is closed on Wednesdays so they don't pick-up the phone on that day and forget weekends. Go to the mail. It's a bill for $25. from another doctor because I missed a Monday morning appointment. The letter admonishes me because I should have called them 24 hours in advance and told them I couldn't make it. I did call, several times, all through the weekend and not once did the voice mail system offer to take a message for me. That office will not see $25 from me even if I have to find another doctor. Never mind that at my last appointment they kept me waiting an hour and half to see the doctor and then another half hour was spent sitting in the examination room waiting for someone to show-up! What fucking nerve these people have demanding I respect their schedule when they have no respect for mine. This shit is chronic in most doctor's offices I go to. It's inexcusable and rude yet they manage to get away with it. The doctors are usually nice enough but you mention a problem with their staff, they not or say they'll speak to someone, yet nothing ever changes. Working in customer service for years I have to say what these people get away with we would have been fired for.