Insurance company says its spying was 'reasonable'

Discussion in 'Et Cetera, Et Cetera' started by Principessa, Oct 18, 2007.

  1. Principessa

    Gold Member

    Nov 22, 2006
    Likes Received:
    Progressive now says its spying was 'reasonable'

    The Atlanta Journal-ConstitutionPublished on: 10/17/07

    First, Progressive Insurance spied on its own customers during a private church confessional.

    Then, the CEO admitted the actions on the company's Web page, took full responsibility, described them as "appalling" and apologized. Now, in legal documents Progressive's denying any wrongdoing, saying its actions were "reasonable."
    It's all enough to make a cynic out of even the lawyer suing Progressive over the spying incident.

    Lawyer Wayne Grant, who represents the couple that sued Progressive, now contends the public apology was just a ruse.
    "There is no way you can say appalling can be reasonable," Grant said. "Now they are trying to act as if the CEO never made the statements."

    The insurance company stood by both the strongly worded apology by CEO Glenn Renwick and the answer filed last week denying virtually all the allegations in the suit.
    "In August, we issued a statement on this case from our CEO, Glenn Renwick. We stand by the statement — what occurred in this case was wrong—period. And, we apologize to all involved," said Leslie Kolleda with Progressive.

    "While we believe what occurred was wrong, we don't believe it provides the basis for a legal claim seeking a monetary judgment. We have filed an appropriate response to the plaintiffs' legal allegations," she added.

    The case involves a local couple, Bill and Leandra Pitts, who were involved in car crash in Henry County. When the insurance for the other party in the accident didn't cover all their damages, the Pitts turned to Progressive, their insurer, to pay the remainder.

    The couple charged that Progressive hired private investigators to tail them as part of a probe into injuries the couple said they sustained in the 2004 auto accident. The investigators, the Pittses said, went to their church in August 2005 posing as prospective members. They then talked their way into a private confessional meeting at a church member's home in hopes that the Pittses might make an admission that would damage their case, which has since been settled.
    The unusual tactic shocked and angered church members, who claimed they were violated. That touched off the lawsuit filed last week charging invasion of privacy, fraud and other misdeeds.

    The incident also has prompted an investigation from the State Insurance Commissioner John Oxendine.

    This is beyond belief! I know there are people that cheat their insurance companies and it ends up costing decent customers like myself money. Yet this still really pisses me off!
  2. transformer_99

    Gold Member

    Aug 5, 2006
    Likes Received:
    Insurance in and of itself is a cheat. Those that cheat insurance companies deserve to be caught by whatever means necessary and the companies themselves deserve those customers. It's a symbiotic relationship, one can't exist without the other. They co-exist and the majority of the rest of us have to endure being screwed by the bad apples. Wouldn't it be nice to have a truly socialist insurance model, one where everyone strives to be accident free for those of us that have exemplary driving records and no claims. Meanwhile truly lumping those that play a deceitful insurance game for personal gain lumped in their own pool. Unfortunately you can't separate the two pools. It would be nice to even have separate highways, so others wouldn't be randomly victimized in the accidents or theft rings of claims ? It turns my stomach to see the newer luxury cars that are "totalled out", you really have to wonder if someone that totals a Mercedes Benz is really intelligent enough to have a job that would pay and afford one a Mercedes Benz ?
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