Uh huh. Which factors a bit into my post, if the moderating staff has been completely turned over - and they have - yet, the same issues remain, perhaps, the moderators aren't necessarily the problem. :shrug:
Small point while I compose my thoughts for a further post...
Somel members of the team have been on the team for quite some time, far longer than the "less than a year" you mention in a previous post, though you are correct that Pecker is the longest standing, followed by myself I believe (though I could be wrong, I took a short break and can't quite remember the order)
Sod it, I'll post now and just make a little less sense than if I'd gone off and worked out what I wanted to say first... (No longer directed to quoted poster)
Biggest problem from my point of view, speaking as someone who was once a member (twice) a mod and admin is the lack of transparency.
As a member I would spend endless hours wondering why some member I'd spent time and effort getting to know, someone I enjoyed spending time with had suddenly been banned. I'd search and search to try and work it out, but for the life of me I couldn't. It pissed me off to no end, and eventually I had enough and applied to become a mod so that firstly, I'd actually know if I should be continuing these friendships or the mods knew something so terrible that they really weren't the type of person I needed in my life and secondly in the hopes of getting further transparency as it was clear I wasn't the only one feeling like that. In that respect things have improved, but again in my personal opinion, not enough.
As Flamey said, we do make mistakes, anyone who claims otherwise is a fucking liar, but when we do, we try to look at how things are done to see if it can be avoided in future, and we always do what we can to put things right. Obviously we aren't always going to agree with the membership, we aren't always going to agree with each other, but we try to take into account everything in front of us. The problem comes with expecting the members to accept that we've considered everything, which often includes things they can't see. I'm not going to say "well if you knew what I knew, you'd think differently" because I don't know that for sure, I do however know that in many cases this would more than likely be true.
How much transparency does it take to better the situation to an acceptable point?
We now include bans in a thread with vague detail (unless the situation leads to the bannee requesting it be made more specific for the sake of those reading it) Would adding heads ups/warnings to the list be enough? Would you want access to the content of the reports? Obviously adding heads ups/warnings couldn't be back-dated (It would simply take too long) but it would in future help the membership see that steps have been taken, and that we're not just running around banning people because one of us happened to be having a bad day... I don't have all the answers, but rather than sitting there complaining that you don't like how things are done, try telling us what you'd like to see done about it.
We always try to make allowances for general disagreements and the odd bitch fest (since this is largely what prompted this thread it seems) but where do you draw the line? You don't want us to babysit you and fear posting in case you get banned, but what about those who demand babysitting (and believe me some clearly want that) or those who on the other end of the scale avoid posting or chatting for fear of the constant attacks and abuse they might get? How do we keep all sides happy? As far as I can see, we can't. So which side should we concentrate on trying to keep happy? We can't base it on post count, length of time on the site, gold membership or anything else I can think of because the two groups span all of the above.
As it stands at this moment, we take each one case by case, and most complaints of personal attacks or harassment turn out (in our collective opinion) to be nothing but silly disagreements, and no action is taken. A slightly smaller section of them will get heads ups because of the nature of the comments. Leaving us with only a handful of reports that need anything more harsh.
That handful however includes general assholes who like to post homophobic comments anywhere they find fits their criteria, people (individual or group) who've taken a dislike to someone else and simply won't let it go making their time here unbearable, two groups of people who persistently try to push the other into going one step further in the hopes that they end up leaving us (either by their own choice, or by twisting things and getting the mods to do the work for them) If both sides are reporting things and others not connected to the situation are complaining that it is causing issues for themselves or others and affecting their enjoyment of the site, then clearly we'll reach a point where something has to be done and it will usually take the form of a heads up or warning telling both sides to knock it off because 1. It isn't just them it's pissing off 2. It's six of one, half a dozen of the other 3. It's bloody childish and 4. No one wants it to escalate to the point where one really does cross the line and gets themselves a perm ban.
We all get into "spats" and that isn't a problem as long as we're not running around using terms that I think most would agree are unacceptable. Dragging things from chat to the forum, from one thread to another, PMs getting your friends to back you up and carry on because you think you've gotten a little too close to the line but don't want to drop your issues with x member however do nothing to help the site, and do even less to promote a situation where we can say "and I should give a shit why exactly?"
Speaking personally, not as a mod...
HG, you know I'm very fond of you and I'm pretty sure you won't mind me using you as an example (crossing my fingers that I'm right) but your avatar choice is childish and ridiculous. Do I feel it is something that should be changed by the mods? No I don't, I see it as a somewhat amusing (to some) attempt to display your discontent at the mentality of another member. If said member however reported it and we did nothing, and he ran off to make his own representation of yourself, started attacking you in chat because of it, getting his friends to do the same, following you around the site throwing up things that happened months ago that weren't reported at the time, editing texts to report these things now in such a way as to make it look like something it wasn't (none of which he's done by the way, I'm combining bits from all over the place to give an example) posting things on the site specifically to try and bully you into lashing back and push us into taking action because we wouldn't when it was reported, spreading some pretty vile lies about you in chat to anyone who'll listen, and eventually the whole thing gets sent to one of us in a 5 PM long complaint because less than a handful of people decided to stand up and tell him to back the fuck off causing it to become what can only be described as two school yard gangs fighting every chance they got with the whole initially involved having now backed off to an acceptable degree because they've no need to fight the fight themselves anymore, running around ruining it for everyone because they just can't let it drop and insist that you either side with them or be included in the "attacks" on the other side, then as much as I don't think we should be holding hands, babysitting or getting involved in "spats" in general, I'd have to say it was warranted in this case.
As I said, the above is a compilation of issues we've had over the past six months or so, put them in any combination you like and I feel pretty confident in saying there is a mod thread somewhere with a report that fits the bill.
It is always going to be impossible to keep everyone happy, we're all very different people with different ways of dealing with things, different takes on any given event, and different abilities to walk away.