Hi all, wondering if anyone has ever had their OnlyFans account suspended? A few months ago, I purchased a custom video from a content creator I was following. I paid him via the Tips tool yet he never sent me the video. Despite numerous messages to him, I kept getting excuses. I checked the T&Cs of the site and read that OF was not responsible for any transactions between subscribers and creators, meaning I was on my own to get the video.
Finally, a month later, I had had enough and asked my credit card company for a refund, which they gave me. The next day I logged onto my OF account and got the following message:
Paragraph 8.j states this:
I have written several emails to them, explaining my request for a refund was indeed justified as I did not receive the item. They can even check my message history with the creator and see the excuses he was giving me. The chargeback request was not made in bad faith by me but they keep telling me the same thing - you paid for it, you received it, you asked for a refund, we're suspending your account until you pay us back. Setting aside the fact this company is worth over $2B and the amount I got back was $250, I kept writing them that no, I did not receive the item that I paid for and this is the reason why I asked for my money back. They either ignore that part or don't give a shit.
This is quite surprising to me considering the amount of time I've been an OF member and the amount of money I've spent on subscriptions and PPV videos.
Has this happened to anyone else and if so, what did you do? Did you get your account reinstated? Is there another email (other than support) that I should use? Appreciate the advice!
Finally, a month later, I had had enough and asked my credit card company for a refund, which they gave me. The next day I logged onto my OF account and got the following message:
Paragraph 8.j states this:
I have written several emails to them, explaining my request for a refund was indeed justified as I did not receive the item. They can even check my message history with the creator and see the excuses he was giving me. The chargeback request was not made in bad faith by me but they keep telling me the same thing - you paid for it, you received it, you asked for a refund, we're suspending your account until you pay us back. Setting aside the fact this company is worth over $2B and the amount I got back was $250, I kept writing them that no, I did not receive the item that I paid for and this is the reason why I asked for my money back. They either ignore that part or don't give a shit.
This is quite surprising to me considering the amount of time I've been an OF member and the amount of money I've spent on subscriptions and PPV videos.
Has this happened to anyone else and if so, what did you do? Did you get your account reinstated? Is there another email (other than support) that I should use? Appreciate the advice!