Problems with bathmate goliath

sierra_play

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I have been using a bathmate goliath for a little over 2 week and have been very happy with the results.
I have followed the directions and while it can be a bit hard to get a good fit I have always found the right spot for myself.
This mornings I was in the shower and filled it with water, when I placed it to start pumping, it wouldn't hold suction. The two way valve at the tip would not seal and it just gushed out water on both strokes. I fiddled with the valve but no luck.
Tried again this evening with almost the same results. Had to mess with the valve as i was pumping and out of 5 tries only got 2 to hold suction.
Its getting stuck in the open position somehow.
Anyone with feed back pleas contact me.
Will be contacting customer service tomorrow.
Results were great but reliability is disappointing so far.