Rule 240 - Priceless Travel Info

Discussion in 'Et Cetera, Et Cetera' started by Principessa, Aug 5, 2007.

  1. Principessa

    Gold Member

    Nov 22, 2006
    Likes Received:

    Rule 240: Don't Leave Home Without It!

    [​IMG]Al Anolik, Esq.
    Here's your secret weapon for fighting airline delays, cancellations, and missed connections:
    Rule 240.
    Before airline deregulation in 1978, Rule 240 was literally a federal requirement. Nowadays, it's a term describing what individual airlines will do for late or stranded passengers. In fact, the major airlines have filed "conditions of carriage" with the U.S. Department of Transporatation (DOT) guaranteeing their respective Rule 240s.

    If your flight is delayed or cancelled, or if you've missed your flight connection, these policies may give you free meal vouchers, hotel accommodations, phone calls, and other amenities. You may be booked on a substitute flight -- even on another airline -- and you may be compensated or given a full refund if the flight problems persist.

    How can you use Rule 240 to protect your rights?

    Always carry a printed copy of your airline's Rule 240. Though the DOT requires airlines to keep a Rule 240 copy available for passengers at every ticket counter, don't count on that.

    (Click on your airline's name below for a copy of its official Rule 240.)

    Read Rule 240 carefully before you use it. Many airline ticket agents do not know these policies, so you should be the expert

    For example, Rule 240s generally apply only to delays that are absolutely the airline's fault, such as mechanical delays. They do not apply to what the airlines call "force majeure" events: weather, strikes, "acts of God," or other occurrences that the airlines say they cannot control.

    Be polite but very firm about your rights under Rule 240. You'll win most battles at ticket counters when you say the phrase "Rule 240" and show the agent your printed copy of the airline's policies. However, don't hesitate to keep going up the chain to supervisors if you're not satisfied. Sometimes, airlines will even go beyond Rule 240 requirements in the name of customer service. (Not always, but it's worth a shot!)

    Known as "the dean of travel law," Al Anolik, Esq., is president of Alexander Anolik, P.L.C., in San Francisco, the largest U.S. law firm specializing in the practice of travel law and travel industry litigation. He is a founder of the International Forum of Travel and Tourism Advocates (the global association of travel industry attorneys) and served a record seven terms as its president. He wrote the first travel law textbook in 1977,and he currently teaches travel law at San Francisco State University and at the University of Hawaii.

    America West

    American Airlines
    Continental Airlines
    Delta Air Lines
    Frontier Airlines
    Hawaiian Airlines
    Northwest Airlines
    Southwest Airlines
    Trans World Airlines
    United Airlines US Airways
  2. joejack

    joejack Active Member

    Dec 2, 2004
    Likes Received:
    I got your "force majeure" hangin'.:biggrin1:
  3. DC_DEEP

    Gold Member

    Apr 13, 2005
    Likes Received:
    Rule 240 and Rule 85 are both good to know. Unfortunately, some of the airlines will lie to your face and tell you "I've never heard of Rule 85" or "We don't have a Rule 240."

    Both rules deal with denied boarding.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice