Stupid Customer Service Reps piss me off.

Discussion in 'Et Cetera, Et Cetera' started by Mem, Dec 8, 2007.

  1. Mem

    Mem
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    I get a letter saying I will be getting a CHASE Platinum Amazon.com Visa that I applied for online. The card said my old Chase Toys-R-Us Platinum Visa would be closed (that I have not used for a year or two) and this new account will take it's place. I wanted Platinum because it extends the warranty and has the insurance waver for rental cars.

    I get the card and it is a regular Visa. I call up and get an American sounding girl. She said that Visa does not offer Platinum cards that only MasterCard does. She said that Visa offers something called "Signature" card instead.

    While she is checking something I look in my wallet and my 2 Mastercards are Platinum. Then I look at my other too cards that I have put away. they are both Visa, one is Platinum and one is Platinum Plus.

    I said she is either lying or mistaken, and she said neither.

    Then she said that this Amazon card doesn't come in Platinum, But what she had said before to me is that Visa itself only has Signature cards as a higher level card.

    Anyway the only reason I got this card was because I wanted an instant $30 off on line on an item. So I just will never use it.

    It pisses me off when they are wrong and give the wrong information out, it must happen everday, all the time.
     
  2. smally

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    that's interesting..i have an amazon card too, i saved 30 on first purch. i do get rewards points for charging.

    you're right, it's not platinum... perhaps amazon doesn't want to double warranties on their stuff. maybe i can get it converted to a platinum..or call visa.. maybe other levels get the protection also.

    you do gotta love it when the clerks are wrong and unyielding.. you should have got her manager.
     
  3. Mr. Snakey

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    Credit Cards in general are a big scam. Only use them if you have too.
     
  4. Mem

    Mem
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    I only use them for the convenience of not having to carry cash and for the warranty extension on some items. I aways pay the whole thing off at the end of the month and have not paid interest on a CC in many years.
     
  5. Mr. Snakey

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    You have the right idea of paying them off right way. Many people dont. They run into trouble.
     
  6. Yorkie

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    I do the same,I've never paid interest and I've been using cards regularly for years.People who get into trouble have only themselves to blame.

    Edit : I forgot to mention I have a Visa Platinum card too.
     
  7. findfirefox

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    Debit card?
     
  8. SpeedoGuy

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    Please hold for the next available service representative. Your call is important to us...but not so important that we'd stop outsourcing our customer service to the lowest bidder.
     
  9. jason_els

    jason_els <img border="0" src="/images/badges/gold_member.gi

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    Exemplar of eloquence!

     
  10. D_Martin van Burden

    D_Martin van Burden Account Disabled

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    That's odd. My Chase Amazon.com card is a Visa. Can't imagine why they would suddenly stop issuing Visas. Even giving the girl the benefit of doubt in misunderstanding you, she needed to be more polite.
     
  11. findfirefox

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    He accused her of lying, I don't think she would be more polite at that point.
     
  12. Mem

    Mem
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    At least I didn't call her stupid. Who works for Chase bank and doesn't know that Visa does have Platinum cards.
     
  13. D_Claude_Crowsfoot

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    true...but they are a necessary evil. CC's are the main way of building credit. So unless you enjoy subprime mortgages and high interest rates on car loans, you should use your credit card (as long as you can pay it off immediately!!)
     
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