I get a letter saying I will be getting a CHASE Platinum Amazon.com Visa that I applied for online. The card said my old Chase Toys-R-Us Platinum Visa would be closed (that I have not used for a year or two) and this new account will take it's place. I wanted Platinum because it extends the warranty and has the insurance waver for rental cars. I get the card and it is a regular Visa. I call up and get an American sounding girl. She said that Visa does not offer Platinum cards that only MasterCard does. She said that Visa offers something called "Signature" card instead. While she is checking something I look in my wallet and my 2 Mastercards are Platinum. Then I look at my other too cards that I have put away. they are both Visa, one is Platinum and one is Platinum Plus. I said she is either lying or mistaken, and she said neither. Then she said that this Amazon card doesn't come in Platinum, But what she had said before to me is that Visa itself only has Signature cards as a higher level card. Anyway the only reason I got this card was because I wanted an instant $30 off on line on an item. So I just will never use it. It pisses me off when they are wrong and give the wrong information out, it must happen everday, all the time.