Telephone Etiquette?

Discussion in 'Et Cetera, Et Cetera' started by flame boy, Mar 28, 2010.

  1. flame boy

    flame boy Account Disabled

    Joined:
    Feb 4, 2008
    Messages:
    8,889
    Likes Received:
    5
    I was speaking with someone earlier today about the correct way to call someone, especially when at work. They believed you should always ask "Is this clients name?" before starting your call however I hate when people call me asking who they are speaking with without knowing their intention.

    I believe the correct way is: "Hello this is my name from business name, can I speak with clients name please?".

    Similarly when I call someone on a personal level, especially someone who I don't know particularly well I usually do the same (minus the business name bit, obviously).

    When I answer the phone at work it's usually the following : "Good Morning/Afternoon Business Name, Name speaking".

    So, how do you handle your phone conversations? I'm trying to gauge if i've been doing it wrong -- I've always preferred e-mail...!
     
  2. RedScrotum

    Verified Gold Member

    Joined:
    May 27, 2007
    Messages:
    1,481
    Albums:
    1
    Likes Received:
    239
    Gender:
    Male
    Location:
    Davenport (IA, US)
    Verified:
    Photo
    I handle phone calls exactly the way you do.
     
  3. nudeyorker

    Gold Member

    Joined:
    Nov 6, 2006
    Messages:
    42,918
    Likes Received:
    37
    Gender:
    Male
    Location:
    NYC/Honolulu
    You have been doing it correctly. However one thing I would like to add is that whenever I telephone someone I always ask... "Did I reach you at a good time to talk?" It amazes me the number of seemingly intelligent people that do not afford me the same courtesy and feel put off when I tell them I must return their call at a more convenient time.
    Aside from business, a personal telephone line is for my convenience not theirs.
     
  4. D_Gunther Snotpole

    D_Gunther Snotpole Account Disabled

    Joined:
    Oct 3, 2005
    Messages:
    14,610
    Likes Received:
    5
    Flame boy, your method is surprisingly civilized, especially for a Brit.
    May I assume you have spent at least several months in what we used to call British North Merka?
     
  5. flame boy

    flame boy Account Disabled

    Joined:
    Feb 4, 2008
    Messages:
    8,889
    Likes Received:
    5
    Well, I decided my old tactic of "...the fuck you want?" was not getting me very far.I play! Good idea about asking if it's a good time, I'll add that to my repertoire!
     
  6. molotovmuffin

    Gold Member

    Joined:
    Oct 8, 2009
    Messages:
    7,485
    Likes Received:
    1
    Gender:
    Female
    When making calls I do them the same way and if at work I answer the same way as well. But if someone I don't know calls me on my personal phone...it's who are you and what do you want? Not really but I want to some times. :wink:
     
  7. Mem

    Mem
    Gold Member

    Joined:
    Jul 4, 2006
    Messages:
    8,087
    Likes Received:
    8
    Gender:
    Male
    Location:
    FL
    If it is a work I don't mind them asking me who it is. If I am at home and answer hell and they say "who this" I tell them they have the wrong number because it always is.

    If I call a business I would say may I speak to so and so...if they ask who's calling I then tell them.
     
  8. D_Andreas Sukov

    D_Andreas Sukov Account Disabled

    Joined:
    Oct 6, 2008
    Messages:
    2,933
    Likes Received:
    3
    I hate talking to people on the phone who ring me if i dont know who they are. I always get this feeling im in trouble or am going to be asked something i dont know about. Anything to make me feel bad.
     
  9. Joll

    Gold Member

    Joined:
    Jan 28, 2009
    Messages:
    14,517
    Albums:
    1
    Likes Received:
    723
    Gender:
    Male
    Location:
    Wales (GB)
    I agree with your way Flames, much better. ;)

    My phone etiquette is a bit shit - especially if someone rings me...I just tend to go "Heeello?"
     
  10. Cougar

    Cougar New Member

    Joined:
    Oct 15, 2009
    Messages:
    249
    Albums:
    1
    Likes Received:
    9
    Gender:
    Female
    Location:
    Penis Envy, Florida
    I always open a phone conversation this way when calling for either business or personal reasons after I introduce myself.
     
  11. nudeyorker

    Gold Member

    Joined:
    Nov 6, 2006
    Messages:
    42,918
    Likes Received:
    37
    Gender:
    Male
    Location:
    NYC/Honolulu
    I do the same thing, and I even have a nifty caller ID that registers the name and phone number of the person on my television screen and then I act surprised when the other party speaks.
     
  12. Joll

    Gold Member

    Joined:
    Jan 28, 2009
    Messages:
    14,517
    Albums:
    1
    Likes Received:
    723
    Gender:
    Male
    Location:
    Wales (GB)
    LOL - Nudey. Same. ;)
     
  13. D_Jared Padalicki

    D_Jared Padalicki Account Disabled

    Joined:
    Mar 8, 2008
    Messages:
    8,104
    Likes Received:
    33
    I always say when I answer: "Hallo, met .... ........." (dots are for my name of course)
    And If I call someone that I don't know I say: "Hallo, met .... ........., zou ik ... kunnen spreken alstublieft?"
    But I think many don't have an idea what I'm saying here, so here is the translation: "Hello, with .... ........." and "Hello, with .... ........., can I speak ... please?"

    Now what bothers me is that when I answer a phone when someone calls us, and I say my name. People tend to say my dads name and speak to me believing that it's my dad they are talking too... Now, can't they just listen at the beginning when I say my name...
     
  14. Joll

    Gold Member

    Joined:
    Jan 28, 2009
    Messages:
    14,517
    Albums:
    1
    Likes Received:
    723
    Gender:
    Male
    Location:
    Wales (GB)
    That's me dude, I just pretend it's your Dad for a laff. ;)
     
  15. nudeyorker

    Gold Member

    Joined:
    Nov 6, 2006
    Messages:
    42,918
    Likes Received:
    37
    Gender:
    Male
    Location:
    NYC/Honolulu
    I think that's part of the trade off when you are living at home with your parents. I remember once when my brother and I were still at home some solicitor called and said " Is this Mr._________? and I said "There are three Mr._________'s that live in this household which one did you wish to speak with?" Now once and a while I screw with people who have blocked phone numbers and I affect a japanese house boy accent... "Mr._______ no home I just clean up here OK, no english... call back leave message please!"
     
  16. SpoiledPrincess

    Gold Member

    Joined:
    Dec 28, 2006
    Messages:
    8,167
    Likes Received:
    29
    Gender:
    Female
    Location:
    england
    My very first job was as a telephonist for which I received BT training (state of the art stuff in those days) your way is correct Flamey - just right out asking someone 'Is this Mr Smith' puts them on the defensive, they could have people after them for debts etc., tell them who you are first (unless of course you are after money in which case go for 'Is this Mr Smith').
     
  17. Viking_UK

    Gold Member

    Joined:
    Sep 17, 2007
    Messages:
    1,245
    Likes Received:
    6
    Gender:
    Male
    Location:
    Scotland
    That's pretty much how I handle calls too. The only exception is when I know someone doesn't want to speak to me, in which case, I'll just ask to speak to the person about a personal or private matter without giving my name if I can avoid it.

    What bugs me is wrong numbers. I keep getting calls meant for a woman who lives on the other side of town from my office, but whose number is one digit off - usually from some call centre in Bangalore where they refuse to believe they could have the wrong number and call back repeatedly demanding to speak to her.
     
  18. SpeedoMike

    Gold Member

    Joined:
    Nov 19, 2007
    Messages:
    2,940
    Likes Received:
    5
    Gender:
    Male
    Location:
    San Francisco Bay Area
    when I was a headhunter, after introducing myself I added "is your boss standing over your shoulder?".
     
  19. D_Portelay Porquesword

    Joined:
    Feb 2, 2008
    Messages:
    3,107
    Likes Received:
    5
    Correct Flamey. Another thing most companies do not care for is the use of the word "OK". Instead they prefer "alright" because it sounds more professional.
     
  20. Sergeant_Torpedo

    Gold Member

    Joined:
    Feb 5, 2006
    Messages:
    1,409
    Likes Received:
    4
    Gender:
    Male
    Location:
    UK
    Telephone etiquette is probably the last bastion where good manners should be expected and observed. What annoys me is the call that asks if I am so and so without identifying themselves first. My response is to reply, "I'm afraid you have the advantage" without confirming my name. This usually throws the ill mannered.
    Nationality and culture play a big part in civilized behaviour and a marker is their telephone manner. The French and many Asians are rude, unintentionally I am sure. I always answer with hello (never give your name or number as an opener) and end with, goodbye and thank you if that is deemed appropriate. The exception is cold calls from sales people, when I simply say I am not interested and hang up.
     
Draft saved Draft deleted