http://www.kmbc.com/news/14380246/detail.html Blind Man Says Postal Clerk Didn't Help Him POSTED: 3:49 pm CDT October 19, 2007 UPDATED: 5:53 pm CDT October 19, 2007 KANSAS CITY, Mo. -- A blind man who was trying to mail a package said he was mistreated and denied help at the post office. On Thursday, Roger Francis was trying to mail a piece of medical equipment at the Independence Avenue post office when he asked a clerk for help addressing the package. Francis said he was denied help. "She didn't tell me to go to the back of the line, they out and out refused help," Francis told KMBC's Dion Lim. "People who are visually impaired or handicapped are generally not refused help." Francis said he ended up going home and wasting $20 on a cab ride to the post office. "This is asinine. You don't do this," said Pamela Francis, Roger's wife, who is also legally blind. Service manager Rowland Tidmore said it's against the U.S. Post Office's policy to address packages for customers. "It's supposed to be ready for mailing at the counter. It takes the liability away from us," Tidmore said. Tidmore said the clerk offered the man assistance after other customers had been helped. "The customer didn't want to wait and he left the building," Tidmore said. He said he apologized to the couple for any misunderstanding. Pamela Francis said this isn't true. "All he did was justify what this woman did, and she was going by the guidelines, which is crap," Pamela Francis said. "I don't want special treatment. I just wanted help mailing this off," Roger Francis said. Tidmore said the clerk who helped Roger Francis is one of his best workers.