Great idea for a site. I fucking hate how companies these days care so very very little about good customer service. On so many websites it is damn near impossible to even find good contact information. If you send them e-mail (the easiest contact info to find) then it often takes days to get a response, and then when they do respond it's obvious they haven't even read your e-mail and are just sending you a form letter in response that contains the same worthless information listed on their FAQs. If you manage to find a phone number, then you have to go through those infernal endless phone tree gauntlets, where often there is no option to speak with a person at all or if there is one it is typically only at the very end of the tree and then the very last option. When you do find that option, you have to put up with being put on hold forever, frequently being disconnected, or being connected to the wrong department. Then when you finally do get someone, more often than not they don't know what they are talking about and don't have any of the power, information or authority necessary to help you with whatever concern you may have. They are usually only able to read mindlessly from pre-scripted dialogues, it's so friggin' frustrating. One of my BIGGEST pet peeves. The concept of customer service is COMPLETELY foreign to these companies.
In my experience, incidentally, some of the very worst:
Wizards of the Coast, a division of Hasbro
eBay
Verizon
DirectTV
Chase (and virtually all other credit card companies, but I've had particularly bad experiences with them)
ANA (airline)
MBNA
Tweeter
Daimler-Chrysler