B_NineInchCock_160IQ
Sexy Member
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- Jan 30, 2006
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Its true there are legitimate reasons for phone trees and I've even encountered a few that expedite the communication process. However, my overall experience has been that their main reason for existence is to discourage contact with customer service departments through delay and confusion tactics. Why? So the parent company can save money by outsourcing or staffing a smaller in-house customer service department.
exACTly
talk to my cousin who used to work for MBNA on the phones. He knows all about their evil insidious and all-to-common practices designed toward giving their customers as little customer service as possible.
You can see the difference if you call a line for any company designed to take calls for sales or booking appointments. The process will more than likely be extremely easy and streamlined.
On the other hand call a line designated for complaints, subscription cancellations, questions, customer service, or anything of that nature... and it's a HUGE fucking headache.