So, I purchased some more of my favorite Jockey Midway Boxer Briefs at a local department store that was going out of business. I wear them, wash them and one pair RIPS. So, I decide to call Jockey and complain. I call and get a message that says that they are SO customer-oriented that they have PEOPLE ready to assist me as soon as I choose from the next 3-choice menu. I had a person on the line in 45 seconds. WOW. So, in the midst of the conversation, I tell the customer service rep (a PERSON) that this current washing machine shafuoo notwithstanding, my Jockeys only last 3-4 months before they rip either on the thigh or in the butt area. Now, I explain to her that I have a 33" waist and 23" thigh, moderate ass (SHUT UP) and NEVER exercise my legs. She goes on to tell me that Jockey has had a problem with their boxer briefs ripping for certain men (they have not pinpointed it yet) and that, in response to this problem--they will replace every pair of ripped underwear I have at no cost to me. WOW. Who says customer service is dead?