Underwear Ripping and Customer Service

Discussion in 'Underwear, Clothing, and Appearance Issues' started by Lex, Mar 21, 2006.

  1. Lex

    Lex
    Gold Member

    Joined:
    Jun 11, 2004
    Messages:
    9,536
    Likes Received:
    16
    Gender:
    Male
    Location:
    In Your Darkest Thoughts and Dreams
    So, I purchased some more of my favorite Jockey Midway Boxer Briefs at a local department store that was going out of business. I wear them, wash them and one pair RIPS.

    So, I decide to call Jockey and complain. I call and get a message that says that they are SO customer-oriented that they have PEOPLE ready to assist me as soon as I choose from the next 3-choice menu. I had a person on the line in 45 seconds. WOW.

    So, in the midst of the conversation, I tell the customer service rep (a PERSON) that this current washing machine shafuoo notwithstanding, my Jockeys only last 3-4 months before they rip either on the thigh or in the butt area.

    Now, I explain to her that I have a 33" waist and 23" thigh, moderate ass (SHUT UP) and NEVER exercise my legs. She goes on to tell me that Jockey has had a problem with their boxer briefs ripping for certain men (they have not pinpointed it yet) and that, in response to this problem--they will replace every pair of ripped underwear I have at no cost to me. WOW.

    Who says customer service is dead?
     
  2. Chuck64

    Gold Member

    Joined:
    Jan 23, 2006
    Messages:
    1,624
    Likes Received:
    1
    Gender:
    Male
    Location:
    Rural Texas
    Here's the real question: Was this person somewhere in the US or Canada? That's a good indicator of quality customer service. If the company can afford to keep their customer service on this continent and north of the Rio Grande, they can afford to treat their customers right. Trust me. I know. I wrote software for call centers for 7 years. I've seen it all - U.S., Canada, India, Panama, Mexio, even Puerto Rico.
     
  3. windtalkerways

    Gold Member

    Joined:
    Feb 6, 2006
    Messages:
    2,116
    Likes Received:
    1
    Gender:
    Female
    Location:
    Canada
    Congratulation, Lex!

    And kudos to Jockey for standing behind
    their product.

    You should be a sales rep! :tongue:
     
  4. Lex

    Lex
    Gold Member

    Joined:
    Jun 11, 2004
    Messages:
    9,536
    Likes Received:
    16
    Gender:
    Male
    Location:
    In Your Darkest Thoughts and Dreams
    I forgot to mention that I have written them a long letter commending them on both their approach to customer service and their prompt attention and resolution to my concerns.

    I don't know if the woman was Canadian or not.
     
  5. BBB2.5

    Verified Gold Member

    Joined:
    Jul 27, 2005
    Messages:
    5,321
    Albums:
    6
    Likes Received:
    1,866
    Gender:
    Male
    Location:
    Atlanta (GA, US)
    Verified:
    Photo
    Glad to hear that you had a good out come. I think if you, as the consumer, treat the service rep with respect, then you get better service.
    :tongue:
     
  6. B_Hickboy

    B_Hickboy New Member

    Joined:
    Jul 13, 2005
    Messages:
    10,730
    Likes Received:
    5
    Location:
    That twinge in your intestines
    You wash your underwear?
     
  7. Lex

    Lex
    Gold Member

    Joined:
    Jun 11, 2004
    Messages:
    9,536
    Likes Received:
    16
    Gender:
    Male
    Location:
    In Your Darkest Thoughts and Dreams
    I was told I could wash everything except my jock.

    Kinkguy said no washing the jocks.

    Believe it or not, I even wash my BODY on occasion.
     
  8. windtalkerways

    Gold Member

    Joined:
    Feb 6, 2006
    Messages:
    2,116
    Likes Received:
    1
    Gender:
    Female
    Location:
    Canada
    You're a gentleman, Lex and maybe
    she was Canadian...eh? :tongue:
     
  9. Chuck64

    Gold Member

    Joined:
    Jan 23, 2006
    Messages:
    1,624
    Likes Received:
    1
    Gender:
    Male
    Location:
    Rural Texas
    I've heard all the things that are said while the customer is on mute or on hold. I can promise you this is ALWAYS the case. Go out of your way to be kind and they'll almost always bend over backwards for you.

    Oh... And if you want to speak to an actual manager, you have to get transferred at least 3 times. The first one is from one rep to another, and the second transfer is from the 2nd rep to a "special" department of reps trained to deal with angy people. If you can manage to get past that group, the 3rd transfer is usually the first time you're talking to a supervisor or manager.
     
  10. quattro

    quattro New Member

    Joined:
    Apr 5, 2006
    Messages:
    9
    Likes Received:
    0
    Does that department store hapen to be Robinson's May? That happens to be a store in my area that just died.
     
  11. Lex

    Lex
    Gold Member

    Joined:
    Jun 11, 2004
    Messages:
    9,536
    Likes Received:
    16
    Gender:
    Male
    Location:
    In Your Darkest Thoughts and Dreams
    nah--it was Hecht's--which has been purchased my Macy's, I think.

    I received all my fancy new undies, all grey, one size up from Jockey a few days ago. They ROCK!
     
Draft saved Draft deleted