Video formats

LPSG Richard

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I've tried uploading a few videos - all from my phone but get a message that it's encoded in a format that's not supported... What is supported or any ideas how to fix this please?

View attachment 62569771

Hello, are you using an apple device? this is about the codec of the actual video, and I believe it needs to be h264. Apple/Safari apparently uses a different codec, and this causes our blank video issue.

you would need to use a transcoder for the video, I have some suggestions if you don't already have a solution
 
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