I just got off the phone with Apple tech support. I called because I needed help transfering songs from iTunes to my phone. When I called, I was connected to an agent who was very friendly. I explained my problem to her and was waiting for her assistance. She told me that because I've had the phone for over 3 months, that Apple charges the customer $35 per problem, but if I wanted I could pay $70 and get like 3 months of unlimited tech support. I couldnt believe what she was saying, I didn't realize that this was an actuall thing that companies did. I asked her if she was high? but then quickly told her not to answer as I didnt want to be charged. She did tell me that she could give me the website where I could find the information (apple.com ... hey thanks). Does anyone else agree that this is totally bullsh*t?? Im kinda debating canceling my phone and getting a blackberry! thanks for listening to my rant!