Mine crashed a few weeks ago and I could not get help from Gateway because it was a few days over a year that I got the thing. Luckily I turned it on in safe mode and was able to do a system restore from just a few days earlier. Today I had a problem where I wanted to copy a DVD that was made on a DVD recorder on to my hard drive. Well, the files are split into audio and video and I could not do it. I had to download a program. It did not work and then I downloaded another program and it worked (but copied the items to and 'image" file that Media player would not play). Finally I was able to download a VLC player to play the file.