I got a message from my Mother's doctor's office on my answering machine. It said that her appointment had to be pushed back a week and that I should call to acknowledge the new appointment date. I called and was told to call back another day because the computer was down. At first I said okay, then called right back and told them to take a note if they had to, but I could not call back. I was upset that they asked me for a courtesy call, but would not extend the courtesy of dealing with the situation at the time. I notice that many times that people say they can't do something it is because they just don't want to do it. The bad customer I saw was at a friend chicken fast food place. A lady walked back in and said the chicken pieces she had gotten were too small and they threw out what she had and gave her new chicken.