My grandmother's nurse called me, of all people. She mentioned a plane flying into the World Trade Center. I kind of dismissed it as I was heading to work and imagined it was a Cessna or something small. On the way to work I heard about a second plane and they were talking about Boeings. Good lord. The entire drive on the way to work I was passed by state troopers, ambulances, and every fire truck from miles away. Roads into the city were closed off for everyone else so the traffic was very light. Nobody was going anywhere.
I walked in to work at the cable company and every single TV, and we have a LOT of TVs, was showing both towers. My boss was crying and shouting through her cell phone to her husband who was in the north tower on the tenth floor. You could have heard a pin drop save for her voice. He was a firefighter stationed there at the WTC.
Minutes after she put the phone down the tower collapsed and so did she, right into a faint. Our webmaster is, or was, an RN and we found him and got her into one of the offices with a sofa while the webmaster did his thing. The same time my boss collapsed a few other people screamed because they had family working there.
The whole thing was surreal. The cable company served all of NYC including Manhattan and our major fiber line came across the Hudson from New Jersey into Manhattan at the WTC though not in the towers themselves, but a building right next to it (I think it's 13). If that link had failed, our data communication and that of every other data provider in the city would have failed. Getting a cell was next to impossible to get at that point so many people were emailing or IMing friends around the world to let them know what was happening. Because of this, my company, Sprint, and our trunk provider, Level 3, went into disaster mode.
After the south tower fell and the Pentagon was hit, things were nuts. We kept working though. My boss recovered from her fainting spell, but it wasn't until late afternoon that she learned her husband was alive. He had heard the rumbling and carrying another firefighter who had a heart attack, jumped from platform to platform and ran toward the river. The debris nearly overtook him but he just kept running and lived. He was one of only two or three firefighters from his station to survive. Another woman in our group wasn't so lucky and it wasn't until very early the following morning that she learned her husband was most likely dead. He hadn't made it and they never recovered his body.
After work I drove up to the top of one of the mountains that divides us from the city and watched the smoke rising up from the pile.
As our office was near an air national guard base we saw military planes coming and going but the one thing that stuck with me was that later that afternoon, two helicopters took off from the base and strung between them was a giant American flag. They flew that flag all around the area. It was comforting.
In the days that followed, fighters would land and refuel. Watching them was also inspiring. It felt good to know that we had all that military might, that a carrier and warships were on their way to protect the city. I resent it completely Bush and company used our grief and fear to whip us into a war frenzy against a country that had nothing to do with what happened. The most awful thing was hearing Bush say of bin Laden, "I don't think of him much at all," as if what happened wasn't a crime worthy of hunting down and capturing or killing the criminal that did this.
My stepfather lost over 30 coworkers at Marsh & McLennan. We learned later that evening that my cousin who worked in number 5 was on vacation in Cape Cod, and in the following days that the rest of my family and friends were safe. I was very lucky but people around me were not. Our town has put up a memorial to 13 people from here who died in the attacks.
I've been to Ground Zero a few times and each time I'm reminded of how small the area looks on TV compared to how it looks in real life. Because of the scale of the buildings in the area, TV makes it look like a small area but it isn't at all. Sometimes I think it's easy for people outside of New York to forget just how devastating this was. I hope I'm wrong.