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I agree that your example seems more like entitlement than mine.
In my case, I manage a small gov't agency with a break-even budget that uses every penny. I have put off salary increases for me and the other senior staff solely so I would have enough $$ to support increased salaries for lower ranking staff (believe me, I get an earful about that).
The woman is already at the top of the salary scale for her position. In the past two years, I've given her a promotion, added to her job title, allowed her to have wide-ranging responsibilities, allowed her free-reign to make a lot of decisions, increased her salary, and given her more comp time than anyone else.
In return, I have an employee who is absolutely reliable and can be trusted to do a great job without question. I doubt anyone else would be able to do what she does.
If this were Saving Private Ryan, I'd be Tom Hanks and she'd be Tom Sizemore. Almost, because...
She is also ungrateful, has an expectation that I'll do more for her, is borderline insubordinate, and bullies and intimidates other staff.
It's not like we're working on commission, or I can give her profit sharing, or cash bonuses. Can you imagine the headlines if a govt manager handed out cash bonuses or big raises using taxpayer money?I'd lose my job and face jail time.
It's very confusing for me, and a complete hijack of this thread.
Dude, this is what is wrong with government / union employees. Your definition of entitlement seems fine to me. You have a good worker, yet feels she deserves more, is never satisfied, takes it out on her coworkers, and basically believes she is "entitled" to more because she is who she is. A legend in her own mind. And you, and we the people, since she is a government employee, have to put up with her bs. In the private sector, het communication skills, people skills, and job skills are all related to her performance. If she has attitude, is insubordinate to you, and bullies coworkers, dude she should be fired! No question. But thanks to the good old government job, you are stuck with her till retirement so she can get all those lovely pension and post retirement benefits. Sad, but true. Yes, she feels she is ENTITLED.
I say back off the Mr Nice guy, and she will have to suck it up. She ain't going nowhere dude. You need to gain control of the situation, and make for a better work environment.