I was at Best Buy the other day and was picking up some gifts. I had asked where the DVD players were and the guy just pointed to an aisle, as opposed to leading me to that aisle with the various types. Its not as if he were busy helping someone else; he was just being lazy. It turns out that aisle had only a couple of DVD players and a helpful employee led more to a different aisle, and pointed me to what I needed. Earlier I went to the navigation section to pick up a GPS unit. Nobody was in that area, so I had to ask someone to come by (took 5 minutes). The guy who came was pretty helpful. But the pricier eclectronics are locked and it took another 5 minutes for the Keymaster to swing by and open the lock I was annoyed, but still bought the unit . Earlier in the day, I stopped off at a 24 hour trendy diner in Hollywood (Kitchen 24). I was there for something busienss-related, so I didnt need service, but I noticed that the guy working the bar (was lunch time) pulled out his cell phone and was texting in between customers (he didnt need to help anyone at that moment). Nevertheless, I thought that was very poor form. This is a restaurant, where service should be imperative, for Christs sake! Maybe its just a Hollywood douchebag thing; I don t know (the Best Buy was in Hollywood/West Hollywood). Am I out of touch here or is customer service just not the same anymore?