I sold a computer of mine on Ebay for $1200 a couple of weeks ago and paid for it to be packaged and shipped via UPS Store and paid for insurance covering up to $1300. So the guy gets the computer in a slightly beat up box and its giving him some trouble. Has any dealt with a situation like this before? I read on The UPS Store: Retail packing, shipping, postal & business services locations that the customer of UPS Store who sent it, me, has to initiate the claim process. When all is said and done is it me who gets the $1300 and then has to pay back my customer's $1200? Also who keeps the supposedly non-functional computer? Does it come back to me or does the customer get to keep it along with his money? Lastly, if it is coming back to me who is responsible paying for shipping? Because I paid $102 for packaging, shipping and insurance to have it sent to him.